tambakPrivacy Policy
This page describes what we collect when you use tambak and how we keep that data protected. Our commitment is transparent about what information we gather, why we need it, and how your data moves through our systems. We handle personal data according to applicable data protection principles, and we give you control over your information whenever possible.
When you open an account on tambak, deposit funds via DANA, e-wallet, mobile banking, local payment, online payment, e-wallet, mobile banking, local payment, online payment, or e-wallet, or join a slot tournament, we collect certain details to verify your identity, process payments, and deliver our service. This policy covers what those details are, who has access, and what rights you hold over your own data.
Our services are available only where local law permits. Users in supported jurisdictions (including Jakarta, Surabaya, Bandung, Medan, and Semarang) can access tambak subject to verification and applicable regulations in their region.
What We Collect and Why
We collect your email address, phone number, and name when you register an account on tambak. These basics allow us to contact you about your account, send payment confirmations, and respond to support requests. We ask for your date of birth and country to verify your eligibility and comply with regional regulations.
When you deposit funds on tambak, we collect payment method details—your bank account number, digital wallet identifier, or card information (if applicable). Payment processors handle this data directly; we do not store full payment details on our servers. We retain transaction records (date, amount, currency, destination payment method type) for accounting, fraud prevention, and dispute resolution.
During identity verification before your first withdrawal, we ask you to upload a government-issued ID (passport or national ID card) and proof of address (utility bill, bank statement, or rental agreement). We scan these documents to confirm your identity and comply with know-your-customer (KYC) obligations. We store these documents in encrypted format with limited access.
We collect gameplay data: which games you play (Aviator, Sweet Bonanza, Gates of Olympus, Fortune Tiger, Mahjong Ways), tournament participation, spin timestamps, and session logs. This data helps us troubleshoot technical issues, detect suspicious activity, and improve game performance. We do not sell gameplay data to third parties.
Cookies and Tracking
We use cookies on tambak to remember your login session, language preference, and notification settings. These are functional cookies—they make the site work smoothly for you. We do not use cookies for behavioral tracking or advertising. You can disable cookies in your browser settings, though some platform features may not function without them.
Our servers collect standard web log data: your IP address, browser type, device model, pages visited, and timestamps. This helps us monitor for security threats, debug technical problems, and understand traffic patterns. We do not use this data to identify individuals outside our fraud-prevention and support teams.
Our Data Protection Policy on tambak
We protect your data using encryption in transit (SSL/TLS) and at rest. Our servers sit in data centers with multiple redundancy and access controls. We limit staff access to personal data to those who need it for account support, payment processing, or fraud investigation. All our team members sign confidentiality agreements.
We retain your account data for as long as your tambak account is active. If you close your account, we delete most personal information within a standard business window, though we may retain transaction records for legal and accounting purposes for a longer period as required by law.
We do not sell personal data to marketers or third-party advertisers. We share data only with payment processors (to process deposits and withdrawals via DANA, e-wallet, mobile banking, local payment, online payment, e-wallet, mobile banking, local payment, online payment, e-wallet), fraud-prevention services, and law enforcement when legally required. We do not share gameplay data with external parties without your consent.
Your rights regarding your data on tambak
You have the right to request a copy of your personal data, correct inaccurate information, or request deletion of your account. Contact our support team through your account dashboard or email. We respond to data requests within standard business windows.
International Data Transfer
Our servers may be located outside your home country. We process and store your data in jurisdictions that may have different data protection laws than Indonesia. By using tambak, you consent to this international transfer. We apply the same protection standards regardless of server location.
Changes to This Policy
We may update this privacy policy to reflect changes in our practices, technology, or applicable law. We will notify you of material changes via email or through a prominent notice on tambak. Your continued use of our platform after such notification means you accept the updated terms. We recommend reviewing this policy periodically to stay informed about how we handle your data.
Contact tambak
If you have questions about our privacy practices, how we use your data, or your rights, contact our support team through the in-app help menu or email us. We respond to privacy inquiries in English during business hours. For more information on how we handle your account, deposits, and withdrawals, visit our FAQ page or About Us section. We remain committed to transparent data handling and your control over your personal information on tambak.