tambakTerms of Use
We at tambak operate an online gaming and sportsbook platform available only in jurisdictions where local law permits. Our Terms of Use set out the conditions under which we provide access to our service, manage accounts, process deposits and withdrawals, and resolve disputes. By creating an account on tambak, you agree to these terms and acknowledge that our service is subject to applicable regulations in your region.
Our platform supports slot games (Aviator, Sweet Bonanza, Gates of Olympus, Fortune Tiger, Mahjong Ways), live-dealer tables (blackjack, roulette, baccarat, Dragon Tiger), sportsbook markets (Liga 1, Piala AFF, Champions League, Premier League, MotoGP, badminton), and esports coverage (Mobile Legends, Free Fire, PUBG Mobile). We accept deposits and withdrawals via DANA, e-wallet, mobile banking, local payment, online payment, e-wallet, mobile banking, local payment, online payment, and e-wallet. This document outlines your rights and obligations when you use tambak.
We encourage you to read these terms carefully. If you have questions about any section, contact our support team through the in-app help menu or email. We respond in English during business hours.
Account Opening and Eligibility
When you create an account on tambak, you confirm that you are of legal age in your jurisdiction and that you are not prohibited by local law from accessing our service. We do not knowingly accept accounts from users in regions where online gaming is prohibited. You are responsible for verifying that your access complies with applicable law in your location.
We require accurate personal information during account registration. This includes your full name, date of birth, email address, and phone number. We use this information to verify your identity, process deposits and withdrawals, and communicate with you about your account. Providing false or misleading information may result in account suspension or closure.
Account verification is mandatory before your first withdrawal. We ask for government-issued identification (passport or national ID card), proof of address (utility bill or bank statement), and confirmation of your payment method. Upload documents through your account settings using our encrypted upload tool. Our support team reviews submissions during business hours and responds via email with verification status or requests for additional information.
Deposits and Payment Methods
We accept deposits through DANA, e-wallet, mobile banking, local payment, online payment, e-wallet, and direct bank transfers (mobile banking, local payment, online payment, e-wallet). Deposit minimums and maximums appear at the payment selection screen. We do not charge deposit fees; your payment provider may apply standard transfer costs. Deposits process within standard verification windows—typically minutes for digital wallets and up to one business day for bank transfers.
We do not guarantee subject to verification processing. During peak traffic, holiday periods (Idul Fitri, Idul Adha, Imlek, Nyepi), or banking delays, deposits may take longer. We are not responsible for delays caused by your bank or payment provider. If a deposit does not appear in your account within the stated window, contact our support team with your transaction reference number.
We do not accept deposits from third parties. Funds must originate from a payment account registered in your name. Deposits from other individuals or accounts may be rejected or reversed, and your account may be suspended pending investigation.
Withdrawals and Processing
Withdrawal requests are processed to your original deposit payment method when possible. If you deposited via mobile banking, your withdrawal defaults to local payment—though you may change the destination in account settings if you hold multiple payment accounts. Withdrawal requests enter a processing queue and are handled according to our standard verification windows, typically one to three business days depending on your bank's clearing schedule.
We do not charge withdrawal fees. Your bank or payment provider may apply standard transfer costs. We do not guarantee subject to verification processing. Withdrawals are subject to account verification and fraud checks. If we identify suspicious activity, we may delay processing pending investigation.
Withdrawal requests must be for amounts available in your account balance. We do not process partial withdrawals or transfers to accounts other than your registered payment method without explicit written authorization. If your withdrawal is declined by your bank, we credit the funds back to your tambak account within standard processing windows.
Our Bonus and Tournament Policy
We schedule daily and weekly tournaments across our slot games and live-dealer tables. Tournament participation is optional. We do not promote tournament entry as income generation or guaranteed outcome. Tournament results depend on game mechanics and randomness. Any funds used for tournament entry are discretionary and subject to loss.
Bonus offers (if any) are subject to specific terms published at the time of offer. We do not guarantee bonus availability or renewal. Bonus terms may include wagering requirements, game restrictions, or expiration dates. We publish these terms clearly before you accept any bonus. If you have questions about bonus eligibility or terms, contact our support team.
We reserve the right to modify, suspend, or cancel tournaments or bonus offers at any time. Changes are effective immediately upon publication on our platform. Continued use of tambak after changes constitutes acceptance of the new terms.
Jurisdiction and service availability
Our services are available only where local law permits. We do not offer our service in jurisdictions where online wagering is prohibited. Users are responsible for verifying that access and use comply with their own jurisdiction's law. We may restrict or terminate service to users in prohibited regions without notice.
Dispute Resolution and Support
If you believe an error has occurred in your account, a game outcome, or a transaction, contact our support team immediately. We respond to disputes during business hours in English. Include relevant details: your account ID, date and time of the disputed activity, and a clear description of the issue. Our support team investigates using our game logs, transaction records, and system data.
Most disputes are resolved within one to two business days. If we find an error in our system, we correct your account immediately. If we find no error, we explain our findings and the basis for our decision. Our decision is final unless you have grounds to appeal under applicable law in your jurisdiction.
We maintain records of all transactions, game outcomes, and account activity. These records are available to you upon request through your account dashboard or by contacting support. We use these records to investigate disputes, verify compliance with our terms, and respond to regulatory inquiries.
Data Protection and Privacy
We collect and process personal information (name, email, phone, payment details, identification documents) to operate our service, verify your identity, process transactions, and comply with applicable law. We protect your data using industry-standard encryption and security practices. We do not share your personal information with third parties except as required by law or to process your transactions (e.g., payment providers, banks).
For detailed information about how we collect, use, and protect your data, see our Privacy PolicyBy using tambak, you consent to our data practices as described in that policy.
Limitation of Liability
We provide tambak on an "as-is" basis. We do not guarantee uninterrupted service, error-free operation, or specific outcomes. We are not liable for losses arising from technical failures, connection interruptions, game glitches, or third-party actions beyond our control. Your use of tambak is at your own risk.
To the extent permitted by law, we limit our liability to the amount you have deposited on tambak in the preceding 12 months. We are not liable for indirect, incidental, or consequential damages.
These terms are governed by applicable law in the jurisdictions where our service operates. Any disputes are subject to the dispute resolution process outlined above. For more information about our policies, visit our FAQ page or contact our support team. We remain available to answer questions about these terms, account management, or payment processing during business hours in English.